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capacity management    
Financial management    
Foundations of IT service management    
Foundations of IT service management    
Frameworks for IT Management    
Fundamentos de gestion de servicios TI    
Implementing ISO/IEC 20000 Certification: The Roadmap    
Implementing Metrics for IT Service Management    
ISO/IEC 20000    
ISO/IEC 20000 Guía de bolsillo    
IT Governance based on CobiT(V4) | A Management Guide    
IT Service management best practices | 4    
IT Service Management from Hell based on Not ITIL | 3    
ITIL V3    
Service Agreements