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Greek Lessons
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Human Acts
Implementing Metrics for IT Service Management
Mensenwerk
The Vegetarian
The Vegetarian
The Vegetarian
The White Book
The White Book
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Best of Granta
Dept. of Speculation
Do Not Say We Have Nothing
Ghost Wall
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Men Explain Things to Me
Negroland
Nothing To Envy
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Straw Dogs
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The Possessed
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Train Dreams
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capacity management
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Foundations of IT service management
Foundations of IT service management
Frameworks for IT Management
Fundamentos de gestion de servicios TI
Implementing ISO/IEC 20000 Certification: The Roadmap
Implementing Metrics for IT Service Management
ISO/IEC 20000
ISO/IEC 20000 Guía de bolsillo
IT Governance based on CobiT(V4) | A Management Guide
IT Service management best practices | 4
IT Service Management from Hell based on Not ITIL | 3
ITIL V3
Service Agreements
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