Werken
ABC of ICT
ABC of ICT
IT Service Management from Hell based on Not ITIL | 3
Not the ITSM Library | Version 3
Reeksen
ITSM Library
capacity management
Financial management
Foundations of IT service management
Foundations of IT service management
Frameworks for IT Management
Fundamentos de gestion de servicios TI
Implementing ISO/IEC 20000 Certification: The Roadmap
Implementing Metrics for IT Service Management
ISO/IEC 20000
ISO/IEC 20000 Guía de bolsillo
IT Governance based on CobiT(V4) | A Management Guide
IT Service management best practices | 4
IT Service Management from Hell based on Not ITIL | 3
ITIL V3
Service Agreements