Werken
IT Governance based on CobiT 4.1 - A Management Guide
IT Governance based on CobiT(V4) | A Management Guide
Reeksen
ITSM Library
capacity management
Financial management
Foundations of IT service management
Foundations of IT service management
Frameworks for IT Management
Fundamentos de gestion de servicios TI
Implementing ISO/IEC 20000 Certification: The Roadmap
Implementing Metrics for IT Service Management
ISO/IEC 20000
ISO/IEC 20000 Guía de bolsillo
IT Governance based on CobiT(V4) | A Management Guide
IT Service management best practices | 4
IT Service Management from Hell based on Not ITIL | 3
ITIL V3
Service Agreements